Returns and refunds

We want every purchase from La Bottega di Casa to be supported by clear information and attentive assistance. This page explains how to return a product, receive a refund and report a problem with your order.

At a glance

• 14 days from delivery to withdraw from your purchase, without giving a reason.
• Notify us using the online function, by email or by post: no registered mail required.
• You pay the cost of shipping the products back to Italy; no penalties or administrative fees.
• Refund within 14 days of your withdrawal notification, to your original payment method.
• Faulty or incorrect products: we cover the costs and the two-year legal guarantee
• Made-to-measure or personalized items cannot be returned for a change of mind, but remain covered by the guarantee.

The seller is BDC ITALIA S.r.l., Via Gaspare Paoletti 26, 31051 Follina (TV), Italy. For assistance, email info@labottegadicasa.com or call +39 388 3521960.

1. Who this policy applies to

This policy applies to online purchases by consumers: individuals buying for purposes outside their trade, business, craft or profession.

Where Italian or European withdrawal legislation applies, your statutory rights remain fully protected. For consumers living outside the European Union, including in the United States, we offer the same change-of-mind return procedure described on this page, even where it is not required by law. Any more favorable mandatory rights under the applicable law remain unaffected.

This procedure covers online sales by BDC ITALIA S.r.l. It does not govern purchases concluded in physical stores or with other sellers.

2. How to notify us of your withdrawal

Except for the made-to-measure or clearly personalized products described below, you may withdraw from your purchase without giving a reason within 14 days of delivery to you or a person you designate, other than the carrier.

The period begins on the day after delivery. If several goods from a single order are delivered separately, it begins after the last good is delivered. For a good delivered in several lots or pieces, it begins after the last lot or piece is delivered. Any statutory extensions remain applicable.

To notify us, you may:

• email info@labottegadicasa.com, clearly stating your decision to withdraw and providing information that allows us to identify the purchase;
• use our online withdrawal form: Request a return
• send the model withdrawal form at the bottom of this page, or another clear statement, to the seller’s postal address above.

The form is optional and registered mail is not required. Your name, order number and the items concerned help us process the return. If you do not know the order number, you may provide other information identifying the purchase.

You meet the deadline by sending your notification before the withdrawal period expires. You do not need to wait for return authorization. Please keep a copy of your notification and evidence of sending it.

If you use the online function, we will send an acknowledgment without undue delay on a medium you can retain, such as email, including the notification’s content and the date and time of submission.

3. How to send products back

After notifying us, send the products back without undue delay and within 14 days of your withdrawal notification, to:

BDC ITALIA S.r.l.
Via Gaspare Paoletti 26
31051 Follina (TV)
Italy

You meet this deadline by dispatching the goods before it expires. You may choose your preferred carrier or postal service.

Pack the products securely for transport and include the accessories and components supplied with them. We recommend placing your name and order reference inside the parcel to help us identify it.

We recommend using the original packaging if available, but its absence does not automatically remove your right to withdraw. We recommend tracked shipping and keeping your dispatch receipt. Shipping insurance is optional.

4. Return shipping costs

For change-of-mind returns, you pay the direct cost of shipping the products back, unless we agree otherwise in writing. Returns must be sent to the Italian address above, including returns of international orders.

We do not charge penalties or administrative fees for exercising the right of withdrawal.

If a product is faulty, does not match your order or was sent in error, please see section 8. The cost rules for change-of-mind returns do not automatically apply to these cases.

5. Product condition and diminished value

You may open the packaging and inspect the product as necessary to establish its nature, characteristics and functioning, as you would in a shop.

To preserve its value, please avoid everyday use, washing, alterations or handling beyond what is necessary for that inspection. This guidance does not limit your right to report defects that become apparent during normal use or after washing the product correctly.

If handling beyond what is necessary has actually reduced the product’s value, you may be responsible for that reduction within the limits of applicable law. Any deduction will be assessed and explained for the individual case. We do not apply automatic fixed-percentage deductions.

Where the law so provides, you are not responsible for diminished value if you did not receive the required information about your withdrawal rights.

6. Refund timing and payment method

If you withdraw from the entire order, we will refund the payments received, including the original standard delivery charge. If you chose a more expensive delivery service than the least expensive ordinary delivery option we offered, the additional delivery cost will not be refunded.

We will issue the refund without undue delay and within 14 days of the day you notify us of your withdrawal. Unless we have offered to collect the products ourselves, we may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first.

We will use the original payment method unless you expressly agree to a different method that does not cause you any fees. We do not require you to accept store credit instead of a refund.

If you return only part of an order, we will refund the price actually paid for the returned items. The original delivery charge will be refunded to the extent that it exceeds the charge that would have applied to the items you keep, subject to any more favorable applicable rights. We do not retrospectively charge for delivery originally offered free solely because a partial return takes the remaining order below the free-shipping threshold.

Only justified reductions described in section 5 and permitted by law may be deducted from the refund.

7. Made-to-measure and clearly personalized products

The change-of-mind right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized, as provided by Article 59(1)(c) of the Italian Consumer Code.

Examples include a tablecloth made to individual dimensions requested by the customer or an item embroidered with a personal monogram. The relevant exclusion is disclosed before purchase in the product information, quotation or applicable order details.

A product is not automatically excluded merely because it is made after an order is placed, because the customer selects a size or color from ordinary catalog options, or because it is discounted or belongs to our Vintage collection.

This exclusion does not remove your rights if a product is faulty or does not conform to the order, including made-to-measure products.

8. Faulty, incorrect or damaged products

If you discover a problem, email info@labottegadicasa.com with a description and your order details. If available, helpful photographs can assist our assessment, but they are not a general precondition for exercising your rights.

For sales covered by the Italian statutory conformity guarantee, the seller is responsible for a lack of conformity present at delivery that becomes apparent within two years of delivery. You are entitled to the remedies provided by law: repair or replacement free of charge, subject to the statutory limits; and a price reduction or termination of the contract in the circumstances prescribed by law. Termination is not available for a merely minor lack of conformity.

We bear the necessary costs of remedies covered by the guarantee, including transport costs. Please contact us to arrange how the product will be handled. The 14-day change-of-mind period does not limit the statutory guarantee, which also covers made-to-measure products. Any additional mandatory rights under applicable law remain unaffected.

If the parcel is visibly damaged, we recommend recording the damage with the carrier and taking photographs. Accepting delivery without a written reservation does not automatically remove your rights against us.

9. Returns from outside the European Union

Products must be returned to Italy. Before arranging a shipment from outside the EU, please contact us for practical guidance on return documents. This helps the goods re-enter Italy; it is not a requirement to obtain permission to withdraw and does not change the applicable deadlines.

Accurately describe the shipment as returned goods, reference the original order and follow the carrier’s and customs authorities’ instructions. Do not declare the parcel as a gift or use an inaccurate declared value.

Import duties or taxes paid directly to customs authorities or a carrier, rather than collected by BDC ITALIA S.r.l., cannot be refunded directly by us. Any recovery must follow the procedure of the authority or party that collected them. Amounts collected by us are handled in accordance with applicable law and the refund terms above.

Any customs issues will be handled in accordance with consumer rights. They do not automatically result in a refused return or flat-rate deductions.

10. Model withdrawal form

Complete and send this form only if you wish to withdraw from the purchase. You may copy it into an email or print it. Using this form is optional.

To: BDC ITALIA S.r.l., Via Gaspare Paoletti 26, 31051 Follina (TV), Italy — info@labottegadicasa.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

• Goods: ______________________________________
• Ordered on (*) / received on (*): ______________________________________
• Name of consumer(s): ______________________________________
• Address of consumer(s): ______________________________________
• Signature of consumer(s), only if this form is submitted on paper: ______________________________________
• Date: ______________________________________

(*) Delete as appropriate.

You may add your order number to help us identify the purchase.